Fibre Faq
WHAT IS A FIBRE INTERNET
Fibre is a type of internet connection that use fibre cables to transfer data instead of copper wires.
WHICH AREAS ARE YOU INSTALLING
We will be installing in 5 different provinces which are:
Gauteng: Mamelodi, olivern, benoni, mohale city
Limpopo: Giyani, seshego,Phalaborwa,Thohoyandou,
Mpumalanga: Witbank,secunda,Delmas,Nelsprit
Northern Cape:Kimberley, Upington, Kakamas
Free State: Welkom, Virginia, Bloemfontein
WHAT DO YOU OFFER
- We offer packages in a 24month contract which come with a free router and free installation
- We also offer prepaid packages with a router inclusive which comes with a once off payment of 3 months (which will be 3 times the amount of your selected package.)
HOW LONG DOES IT TAKE TO INSTALL AFTER MY ORDER
We will get you connected as soon as the once-off payment has been paid and it will only take up to 10 working days.
WHAT DO I NEED TO DO IF AM FACING TROUBLES WITH CONNECTIVITY
One can contact our call centre between 8:00am -16:00pm
012 343 2221
081 580 3356
WHERE CAN WE FIND YOU?
We are located at 525 Reitz street, we are also available on Facebook @Tshinakie Technologies, on www.tshtech.co.za 012 343 221 , 081 580 3356
WILL I STILL STAY CONNECTED EVEN DURING LOADSHEDDING
NO but we can help you stay connected with the use of our UPS which is from R3200.00 and it can last up to 4hours. You can connect small devices such as phones,computers andcan wifi routers.
WHAT ARE THE DEVICES THAT YOU USE WHEN CONNECTING
On contracts we bring a free router and we offer free installation
On prepaid we charge a once off fee for the installation
WHAT ARE THE PRICES YOU OFFER
We have a 10mbps download by 5mbps upload which is from as little as R299.99(UNLIMTED), 25mbps download by 10mbps upload which is from R399.99(UNLIMITED) and 100mbps download by 50mbps upload from R949.99.
WHAT HAPPENS IF AM TO MOVE TO ANOTHER TOWN IF I ALREADY HAVE A CONTRACT WITH TSHINAKIE
You can contact our call centre and we will get you connected to the nearest fibre line next to you